Frequently Asked Questions (FAQ)

Welcome to WholesaleSweats.com! Below are answers to some of the most common questions we receive.
If you don’t find the information you’re looking for, feel free to contact us.

General Questions

1. What types of products do you sell?

We specialize in wholesale apparel, including youth sweatshirts, t-shirts, joggers, jackets, and more.
All products are sold in bulk packs to ensure cost savings for retailers, organizations, and other bulk buyers.

2. Are your products sold individually or only in bulk?

All products on our website are sold wholesale by the case in bulk.
Each case contains a fixed quantity, typically 24,36 or 48 units, depending on the product.

3. Do you offer customization or branding services?

Currently, we do not provide customization, screen printing, or embroidery services.
Our focus is on supplying high-quality blank apparel ready for your branding or retail needs.

4. Do you have a minimum order requirement?

Yes, the minimum order is one case per product.
Each case contains a specified number of items, such as 24, 36 or 48 pieces, depending on the product.


Shipping and Delivery

5. Do you offer free shipping?

Yes! We provide free shipping on all orders within the continental United States.

6. How long does shipping take?

Orders typically ship within 1-2 business days and arrive within 3-7 business days, depending on your location.
Tracking information will be provided once your order ships.

7. Do you ship internationally?

At this time, we only ship within the United States

8. Do you offer expedited shipping?

If you require expedited shipping, please contact us before placing your order to discuss options and additional costs.


Ordering and Payments

9. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal,
and other secure payment methods available during checkout.

10. How do I place an order?

  1. Browse our product categories and select the items you wish to purchase.
  2. Add the desired products to your cart.
  3. Proceed to checkout and follow the on-screen instructions to complete your order.

11. Can I make changes to my order after it’s been placed?

If you need to modify your order, please contact us immediately at 1-800-288-2008.
Changes can only be made before the order has shipped.

12. Is there sales tax on my order?

We do not charge sales tax. All orders are tax-free.


Returns and Exchanges

13. What is your return policy?

We accept returns on unopened cases within 30 days of purchase.
Items must be in their original condition.
Please note that return shipping costs are the buyer's responsibility unless the return is due to a mistake on our part.

14. Can I exchange an item?

We do not offer exchanges. If you need a different product,
you can return the unopened case for a refund and place a new order.

15. How do I initiate a return?

To start a return, please contact us at 1-800-288-2008 or sales@wholesalesweats.com
with your order details. We will provide instructions for returning your items.


Product Information

16. What sizes are included in your bulk packs?

Our bulk packs typically include assorted sizes, such as Small, Medium, Large, and XL.
Size breakdowns for each product are listed in the product descriptions.

17. Are your products pre-shrunk?

Most of our apparel is made from high-quality materials, but unless specified, products may experience minimal shrinkage after washing.
Refer to the product details for material information.

18. Do your products include tags or labels?

Yes, most products include standard manufacturer tags or printed label. 


Wholesale and Bulk Buying

19. Do you offer discounts for large orders?

Our pricing is already optimized for wholesale buyers, but if you’re ordering in significantly larger quantities,
feel free to contact us to discuss possible volume discounts.

20. Can I get a sample before placing a bulk order?

Unfortunately, we do not offer individual samples since our products are sold in bulk.
However, you can order a single case to test the product quality before placing a larger order.

21. Who typically buys from WholesaleSweats.com?

Our customers include:

  • Retailers
  • Schools and sports teams
  • Charities and nonprofit organizations
  • Event organizers
  • Promotional companies


Contact and Support

22. How do I contact customer service?

You can reach us by: 

  • Email: sales@wholesalesweats.com
  • Phone: 1-800-288-2008
  • Live Chat: Available during business hours via our website.

23. What are your customer service hours?

Our team is available Monday through Friday, 9:00 AM to 6:00 PM (EST).

24. Do you have a physical store or showroom?

No, we operate exclusively online to keep prices low for our customers.

If you have any additional questions, don’t hesitate to reach out.
Thank you for choosing WholesaleSweats.com for your bulk apparel needs!